Speaker Since
Location
Albuquerque, NM
Dr. Janelle Barlow, CSP
Interactive Online Global Programs
Areas of Expertise
Biography
Janelle has 30+ years of experience to meet your needs in Four Areas of Expertise:
- Treating Complaints as Gifts; Building A Complaint-Friendly Organization
- Customer Service that Rocks; Align Your Service to Your Brand; Branded Customer Service
- Creativity and Innovation; Unbind Your Mind
- Resiliency; Stress and Time All Out Performance
- A best-selling author nominated for several book awards
- She’s got degrees! A Ph.D. from the University of California, Berkeley in Education Curriculum and Design; two M.A. Degrees, one in Political Science and one in Psychology
- She’s won numerous awards, including the Nevada HR Consultant, C.S.P. from the National Speakers Association, Consultant of the Year from both TMI and TMI International
- Named a Legend of the Speaking Profession by the Veterans Speakers Assn
- Global Partner with UNInet, Europe; MgtStrat, Asia; Moveminds, Latin America
- She’s a leader, serving as President for the Global Speakers Federation, and NSA Chapters in both Northern California and New Mexico
- She’s spoken in 87 different countries
- An award-winning photographer
- She absolutely LOVES what she does — getting to know you and meeting your needs!
Program Descriptions
Janelle offers customized online presentations as training and consulting company-wide processes. Her programs cover Creativity & Innovation, Complaint Handling, Resilience Development, and Your Brand and Your Customer Service. Here’s a sample!
- Most customers don’t complain
- Four solid reasons why complaints are gifts
- How to use the Complaint Is a Gift Formula
- Difference between emotional and rational complaints
- Impact of intervening with speed
- Using the right amount of empathy in complaint handling
- How important it is to show fairness
- Increase your customer’s tolerance zone
- How to best respond to written or on-line complaints
- Know when to ask for help
- Passing off customers to someone else with minimal fuss
- Move customers from Poor to Wow Responses
- Help customers avoid embarrassments when complaining
- Determining when to refuse a customer’s request
- Building a wide-tolerance zone with your customers
- Interacting with different communication styles
- Getting great results when you complain
Contact Information